Your Warranty

We promise to use our best professional efforts to make your compound and to deliver on time. If we do not deliver, you do not pay. We warrant that custom and catalog compounds meet or exceed the specifications stated in the Certificate of Analysis. In the event that a compound is ever found to fall below specifications, we will fix the problem without charge to you, or for an insoluble problem, give you your money back. (Please note that our liability is always strictly limited to the cost of goods provided: we have no wish to bankrupt ourselves and put our scientists out of a job if we should mess up. This advice takes precedence over any boilerplate that might be in six-point type on purchase orders, unless we have specifically agreed otherwise with you at the time of ordering.)

 

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